Best AI Tools for Live Chat in 2026
Discover 30 top AI tools for live chat.
ActiveCampaign AI
AI email automation and CRM platform
Ada
Automation platform for enterprise customer service.
Ada CX
AI customer service automation at enterprise scale
Agentforce AI
Salesforce AI agents for autonomous service
Aisera
AI service management for IT and customer support
Attention AI
AI sales intelligence for call coaching
Attentive
AI SMS marketing platform for e-commerce brands
Brevo
AI marketing platform for email, SMS, and CRM
Capacity
AI-powered support automation platform
Character
AI characters for conversations and roleplay.
Chatbase
AI chatbot builder trained on your content
Chorus.ai
Conversation intelligence for sales — acquired by ZoomInfo in 2021.
Crisp
AI customer messaging platform for startups and SMBs.
Dialogflow
Google AI natural language understanding for agents
Dixa AI
AI conversational customer service platform
Drift
Conversational AI for B2B sales and support
Drift AI
Conversational AI for B2B sales and support.
Drip
AI e-commerce marketing automation platform
Emplifi AI
AI customer engagement platform for social media.
Five9 AI
AI cloud contact center software
Forethought AI
AI support automation with workflow intelligence
Freshdesk
AI-powered customer support ticketing platform
Freshdesk AI
AI-powered helpdesk with Freddy AI assistant.
Freshservice AI
AI IT service management and ITSM platform
Freshworks AI
AI customer service suite with Freddy AI
Front AI
AI email collaboration platform for teams
Genesys AI
AI cloud contact center for customer experience
Gladly AI
AI radically personal customer service platform
Gorgias
AI helpdesk for e-commerce customer support
Gorgias AI
AI helpdesk for e-commerce customer experience