Cherwell
Cherwell is an AI-powered Customer Support tool — AI IT service management. Best for: Customer Support. Pricing: Paid (GateOnAI Score: 43/100).
AI IT service management
Cherwell Service Management, first released in 2007, provides a flexible, feature‑rich IT service management platform that automates routine tasks, improves response times and frees up valuable time for IT departments. The no‑code platform supports ITSM and enterprise service management (ESM) solutions and has been incorporated into Ivanti’s product suite, now offered as Ivanti Neurons for ITSM, IT asset management and Spend Intelligence. Originally built to listen to customers, Cherwell expanded beyond IT to support HR, Facilities, Information Security and Project Management. After its acquisition by Ivanti in March 2021, the technology is positioned as part of Ivanti’s end‑to‑end service and asset management offerings across the enterprise.
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Works Well With
Tools that Cherwell genuinely connects with, based on real input/output compatibility data (not just shared category):
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- HubSpot Service - AI customer service with CRM integration
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- ChatGPT - Generative AI by OpenAI for conversation and coding.
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- Zapier AI Pro - AI automation connecting 7000 plus apps